Operational Support
cBEYONData’s Operational Support service covers a range of essential activities that help our federal clients improve their performance and accomplish their mission. From providing Tier Two end user support of enterprise business systems to providing business process redesign and improvement solutions, to the development of new functionality and system enhancements that improve the way the client operates and makes decisions, we work hand-in-hand with our clients to operationalize their business.
Our deep understanding of research methodologies, problem-solving, and years of experience across various industry standard business processes and technical solutions allow cBEYONData to provide a complete mission-focused offering.
Our Support
Our operational support is characterized by:
We leverage our functional and technical expertise to assist our clients
We start by understanding our clients’ strategic objectives and assessing their issues. We ensure our clients are effectively using their business systems and the end-users of those systems are fully supported from the initial analysis to design through to system sustainment. Our mission support focuses on the following activities:
HelpDesk Support
- Business Process Support
- Issue Resolution & Prevention
- Technical Support
- End-User / Customer Training
- Issue Based/Process-Based Training
Deployment Support
- Systems implementation
- Comprehensive Documentation
- Deployment Planning and Execution
- Post-Implementation Support
Business Process Subject Matter Experts
- Business Processes Expertise
- Business Process Evaluation
- Process Enhancement Evaluation
- System Specific Process Analysis
- Process/System Specific Documentation Development & Maintenance
Operational Analysis
- Mission Guidance
- Comprehensive Documentation
- Reporting and Execution
- Metric-based Decision Making
Best Practices & Standards
We drive successful execution through appropriate best practices and standards. These include:
Benefits
The benefits of our expert operational support services include:
- Clear documentation of system requirements.
- Sound and appropriate solutions to the client’s enhancements needs.
- Efficient daily operations.
- Reduction in user submitted issues as root causes are analyzed and resolved through system enhancements and break-fix corrections.